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Skene House, Aberdeen – Where Customer Service Exceeds Expectations

 

When Skene House was established nearly 40 years ago it shunned the one-size-fits-all approach typical of many chain hotels. Excellent customer service, family-focus and North East loyalty have been our core messages since day one. Treating each individual guest as, well, an individual, with their own individual requirements, needs and lifestyle, is still at the heart of everything we do, every day of the week.

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Today, our belief that our HotelSuites, combining serviced apartments accommodation with hotel services, offers visitors far more than a room for the night, has been truly endorsed with 98% of visitors recommending Skene House. Skene House occupied the No.1 spot on TripAdvisor for over five years, with all three Skene House properties being awarded TripAdvisor’s Certificate of Excellence. In 2016 it was even inducted into TripAdvisor’s Hall of Fame.

Skene House offers 189 suites in the city centre; quality serviced apartment style accommodation, with the flexibility of self-catering facilities, for business and leisure travellers from the UK and overseas. With a 24-hour reception and concierge, honour bars, breakfast, private gardens, free secure off-street parking, laundries (with many suites boasting their own washing machines), free WIFI as well as partner restaurants and gym, Skene House is a home-from-home. It also has several meeting rooms helping guests create a convenient working base in the city.

Skene House Conference Suites

But let’s be honest, every accommodation provider claims to provide excellent service, so here are some telling examples. Every request we receive is catered for if possible, even unusual ones like sourcing rice cookers and woks for an overseas delegation from China. For some of our long stay guests, they pack up their HotelSuite on a Friday evening and we return their belongings for them on a Monday morning. We often receive some guest’s weekly online supermarket shop, and pack it away in their cupboards and fridge so it’s fresh and organised when they return to their suite after a day’s work. Return guests can choose and store their own pillows – this is our VIP service (Very Important Pillow!). Detailed notes are kept on long stay guests, right down to what cereal toppings to buy for their breakfast. These examples are just the tip of the iceberg. For families we can offer an array of items, free of charge – from cots, stair gates and potties, to high chairs and bathroom steps. Every guest, business or leisure, mature or newborn, receives our full attention. And we can even welcome pets – simply get in touch to find out more.

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As an independent company we’ve never used call centres, preferring customers to speak with an experienced team member who wants to help you settle in from the get-go. Therefore we hire staff with our customers in mind, as we need to guarantee that every guest is made to feel like a member of the family. The Skene House team wants its guests to make the most of their stay in the Granite City, and will undertake the legwork in planning and organising itineraries or booking transfers, transportation, tee times, tables at great restaurants, tour guides or distillery tours. Our guests can check out our blog, which actively promotes the North East as a fantastic destination, and highlights key activities and attractions in Aberdeen and beyond. We don’t do things the quickest, easiest or cheapest way, we do things the best way possible.

Skene House has developed a first class ‘word of mouth’ reputation, and if this is the first time you’ve come across our ‘Suite Life’ then let us show you what excellent customer service is truly all about.

Superior Suite Skene House Rosemount

At Skene you’re the one in control. Your own place. Your own kitchen. Your own bathroom. Your own bedrooms. Your own front door. Your own apartment. Skene House offers the Suite Life in Scotland. For more information browse skene-house.co.uk, get in touch at +44 1224 659 392 or email reservations@skene-house.co.uk.

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